Privacy Policy
Last Updated: March 15, 2025
At ThinkGlowConnect, we take your privacy seriously. This document explains what information we collect when you use our budget strategy services, why we collect it, and how we keep it secure.
We're based in Vietnam, so we follow local regulations alongside international best practices. We believe in being transparent about data handling—no hidden clauses or confusing legal jargon.
If something here doesn't make sense, reach out. We'd rather clarify now than leave you guessing.
1 Information We Collect
When you interact with our platform, we collect certain information to provide our budget strategy services effectively. Here's what that looks like in practice.
Personal Information You Provide
- Name and contact details when you sign up for our learning programs
- Payment information processed through secure third-party processors
- Financial goals and current budget information you share for personalized advice
- Communication preferences for newsletters and educational updates
- Feedback and survey responses that help us improve our services
Automatically Collected Data
- Device information including browser type and operating system
- Pages visited and time spent on different sections of our site
- IP addresses and general location data (city level, not precise coordinates)
- Referral sources that brought you to our website
- Session recordings to understand user experience issues
Note about financial data: We never store complete credit card numbers on our servers. Payment processing happens through certified third-party services that maintain PCI DSS compliance.
2 How We Use Your Information
Data collection isn't just about having information—it's about using it responsibly to serve you better. Here's what happens with the data we collect.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery | Account info, preferences | Contract fulfillment |
| Platform improvements | Usage patterns, feedback | Legitimate interest |
| Customer support | Communication history | Contract fulfillment |
| Marketing communications | Email, preferences | Consent |
| Security monitoring | Access logs, IP addresses | Legitimate interest |
We analyze learning patterns to identify which budget strategies work best for different user groups. This helps us create more targeted educational content—but the analysis happens in aggregate, not at an individual surveillance level.
3 Your Rights and Controls
You're not powerless when it comes to your data. Vietnamese law and our own policies give you several ways to control your information.
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide it within 30 days in a readable format.
Correct Inaccuracies
Found outdated information in your profile? You can update most details directly through your account settings.
Delete Your Account
Want to leave? We'll permanently delete your data within 90 days, keeping only what's legally required for tax records.
Opt Out of Marketing
Unsubscribe from promotional emails anytime using the link in our messages or through your account preferences.
Data Portability
Take your data with you in a common file format that works with other services.
Restrict Processing
Pause certain types of data processing while we verify accuracy or handle your concerns.
Exercising your rights: Email support@thinkglowconnect.com with your request. We'll verify your identity (to prevent unauthorized access) and respond within 15 business days. No fees unless your request is clearly excessive or repetitive.
4 Data Sharing and Third Parties
We don't sell your personal information. Period. But we do work with service providers who need access to certain data to help us operate.
Service Providers We Work With
- Payment processors for handling transactions securely
- Email service providers for delivering newsletters and course updates
- Cloud hosting services that store our platform data
- Analytics tools to understand how people use our site
- Customer support software for managing inquiries efficiently
All these partners sign data processing agreements that limit how they can use your information. They're not allowed to use your data for their own purposes or share it with others.
When We Must Disclose Information
Sometimes we're legally required to share data with authorities. This happens when there's a valid court order, tax investigation, or suspected illegal activity. We'll notify you when legally permitted to do so.
5 Security Measures
Protecting your data isn't just about firewalls and encryption—though we use both. It's about building security into everything we do.
- All data transmitted between your device and our servers uses TLS 1.3 encryption
- Passwords are hashed using bcrypt with individually salted hashes
- Our team can only access data when necessary for their specific job functions
- We conduct quarterly security audits with external penetration testing
- Automated systems monitor for suspicious login patterns and unauthorized access attempts
- Database backups are encrypted and stored in geographically separate locations
- Staff undergo annual security training covering phishing, social engineering, and data handling
In case of a breach: If unauthorized access occurs, we'll notify affected users within 72 hours via email. You'll get clear information about what happened, what data was involved, and what steps you should take.
6 Data Retention
We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Until deletion requested | Service provision |
| Transaction records | 7 years | Tax compliance |
| Marketing data | 2 years of inactivity | Relevance |
| Support tickets | 3 years | Quality improvement |
| Website analytics | 26 months | Trend analysis |
When retention periods expire, we securely delete data through multi-pass overwriting processes that make recovery impossible.
7 Cookies and Tracking
Like most websites, we use cookies to remember your preferences and understand site usage. You have control over which cookies you accept.
Essential Cookies
These keep the site working—remembering you're logged in, maintaining your language preference, securing your session. We can't really turn these off without breaking core functionality.
Analytics Cookies
Help us understand which pages are useful and which ones confuse people. We use this to improve navigation and content organization.
Marketing Cookies
These track whether you came from an ad campaign and help us understand which marketing efforts actually work. You can disable these without affecting your experience.
You can manage cookie preferences through your browser settings or our cookie banner that appears on your first visit.
8 Children's Privacy
Our services are designed for adults managing their finances. We don't knowingly collect information from anyone under 16 years old.
If we discover we've accidentally collected data from someone under 16, we'll delete it immediately. Parents who believe their child has provided us with personal information should contact us right away.
9 International Data Transfers
Our servers are primarily located in Vietnam, but some service providers operate globally. When data moves across borders, we ensure appropriate safeguards are in place.
We use standard contractual clauses approved by relevant authorities and only work with providers in countries with adequate data protection laws. If you're accessing our services from outside Vietnam, you acknowledge that your data may be processed in Vietnam under local regulations.
10 Changes to This Policy
We review this policy annually and update it when our practices change. If we make significant changes that affect how we handle your data, we'll notify you by email at least 30 days before the changes take effect.
Minor updates—like clarifying existing practices or adding examples—won't trigger notifications, but we'll always update the "Last Updated" date at the top of this page.
Questions About Privacy?
If something in this policy isn't clear, or you have concerns about how we handle your data, we want to hear from you.